The Ministry of Tourism, Investment, Creative Industries, Culture, and Information is responsible for developing and enhancing the tourism product through quality assurance and standards, which enhances the visitor experience. Ahead of the 2024/2025 cruise season, efforts are underway to improve the cruise product by incorporating a more customer-centric approach to engaging cruise passengers while on the island.
The Ministry is seeking to recruit client-focused, service-oriented individuals for the role of Hospitality Ambassador.
THE ROLE:
The Hospitality Ambassador Program will endeavor to provide a warm and welcoming experience for visitors at various places of interest. Individuals enrolled in the program will serve as a representative of the tourism industry, ensuring that visitors have a positive and enjoyable experience. The primary responsibilities include greeting and assisting tourists, providing information and recommendations, and promoting local attractions and services.
QUALIFICATIONS AND EXPERIENCE:
Previous experience in a customer service or hospitality role;
Strong leadership and organizational skills;
Basic knowledge of First Aid and emergency procedures;
Familiarity with local laws, regulations and customs;
Familiarity with technology and information systems used in the tourism sector;
At least 5 CXC’s including English Language
Proficiency in at least one (1) foreign language is an asset;
In addition, the successful candidate must possess:
Excellent interpersonal and communication skills;
Knowledge of the Destination’s attractions, landmarks, culture and tourism product offering;
Familiarity with local transportation options and logistics;
Medical and physical fitness to perform any tour activity required;
Ability to work flexible hours including weekends and holidays;
Friendly and approachable demeanor with a passion for providing exceptional customer service;
Ability to relate to visitors from a wide rage of cultures and backgrounds; and
Ability to multitask and remain calm under pressure.
REPORTING:
The Hospitality Ambassador reports directly to the Coordinator, Hospitality Ambassador Program
KEY ACCOUNTABILITIES:
Welcome visitors upon arrival, offering a friendly and hospitable demeanour;
Provide information about the Destination, including attractions, activities, dining options, and transportation services;
Assist visitors with directions, maps, and general inquiries, ensuring they have a smooth and enjoyable visit;
Provide recommendations to visitors on places to visit, activities and cultural experiences.
Serve as an ambassador for the Destination by promoting its unique features, attractions, and local culture;
Highlight local businesses, including restaurants, shops, and entertainment hubs, encouraging visitors to explore and support the local economy;
Share information about upcoming events, festivals, and special activities, enticing tourists to participate and enhance their experience;
Provide recommendations for dining, accommodations and additional attractions, enhancing the overall tourism experience;
Provide feedback to the Ministry on quality assurance and standards of the tourism product.
Ensure a high level of customer satisfaction by delivering exceptional service to tourists.
Attend to visitor inquiries, concerns, and complaints, striving to resolve issues promptly and effectively.
Maintain a professional and friendly demeanor at all times, addressing tourists' needs with patience and attentiveness.
Communicate and Coordinate with Program Coordinator to inform of issues which may arise; and
Sharing of up-to-date information with visitors.
For consideration, qualified applicants should submit their Curriculum Vitae to dps. tourism@govt.lc
Applications should be submitted no later than 22nd September, 2024 at 4:30pm.
Only suitably qualified applications will be acknowledged.
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